EU court rules in favour of delayed KLM passengers
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Brussels
AIRLINES have to pay passengers compensation when flights are cancelled or delayed due to unforeseen technical problems, the European Union's top court ruled on Thursday, handing a victory to consumers.
The case was brought by a Dutch couple whose flight from Quito, Ecuador, to Amsterdam was delayed by 29 hours. KLM refused to pay compensation on the grounds that the technical faults that caused the delay were extraordinary circumstances.
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