The Business Times

Growth in online retailing is an opportunity, not a threat: UPS chief

Delivery service projects e-commerce shipments will grow four times faster than the US economy

Published Sun, Nov 16, 2014 · 09:50 PM
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UNITED Parcel Service Inc (UPS) sees the boom in online retailing as an opportunity, not a threat, as the delivery company devises new tactics to make e-commerce more profitable, CEO David Abney says.

UPS is exploring methods such as consolidating packages from multiple retailers and delivering them to the same home once, and dropping off goods at corner stores after a failed home attempt. Atlanta-based UPS is bracing itself for e-commerce shipments that it projects will grow four times faster than the US economy, CFO Kurt Kuehn said last Thursday at an investor conference.

The company sees opportunity in e-commerce even though profit margins are lower for residential deliveries than for commercial drop-offs. While business-to-business shipments once ac…

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