Stronger regulation, appropriate pricing model needed to ensure right balance of PHVs

RIDE-HAILING platform Grab said last week it had suspended a driver for failing to arrive at a pick-up point.

According to an AsiaOne article, a Grab user had complained that the driver was found eating at a coffee shop and was waiting for the booking to be cancelled.

Commuters have a three-minute grace period to cancel their bookings, after which they incur a S$4 fee.