TSA's long lines were avoidable, travellers and experts say

New York

THE Transportation Security Administration's (TSA) uniformed screeners have become convenient scapegoats for the long lines, missed flights and general chaos that have frustrated airline travellers all month.

"To say customers are agitated is putting it mildly, and the public outcry has resonated," Kerry Philipovitch, a senior vice-president of American Airlines, told members of a congressional subcommittee last Thursday.