United acting CEO pushes service as profit optimism grows
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Atlanta
UNITED Continental Holdings Inc's acting chief executive officer promised to keep building on the momentum of the airline's permanent CEO, who's out on medical leave, and got a boost from an encouraging profit outlook.
Customer-service improvements will be announced soon, interim CEO Brett Hart said on Thursday on a conference call just three days after his appointment to fill in for Oscar Munoz. He also said United remains focused on improving morale for front-line employees, a persistent challenge since the carrier's creation in a 2010 merger.
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