United Airlines must face lawsuit over ‘window seats’ that lack windows
Passengers said United failed to clearly disclose the missing windows during the booking process
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A FEDERAL judge on Monday rejected United Airlines’ bid to dismiss a lawsuit by passengers who complained they paid extra money to sit in window seats, only to discover their seats had no windows.
US District Judge James Donato in San Francisco rejected United’s defence that “window” referred to the location of a seat relative to the cabin wall and aisle, and that the carrier never contractually promised that seats in the window position would have views outside.
Passengers filed proposed class actions against United and Delta Air Lines last August, after finding themselves seated next to walls on Boeing 737, Boeing 757 and Airbus A321 planes.
They said the carriers failed to clearly disclose the missing windows during the booking process. Walls sometimes align with aircraft operating components, such as air conditioning ducts.
United, based in Chicago, declined to comment on the lawsuit, but said it has “added more detail to our seat selection process, so customers can have more information about what to expect when they choose a seat.”
Lawyers for United passengers did not immediately respond to requests for comment.
Delta is seeking to dismiss its lawsuit in the Brooklyn, New York federal court.
Donato rejected United’s argument that federal law preempted passengers’ claims.
He also said United’s ticketing terms, boarding passes and reservation screens state expressly that the carrier would provide window seats to passengers who paid for them. “No more is needed at this stage for the breach claims to go forward,” the judge said.
According to the plaintiffs, passengers typically buy window seats to address fear of flying and motion sickness, keep children occupied, get more light, or take in the view.
Both lawsuits seek millions of dollars of damages, for more than 1 million passengers per carrier. REUTERS
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