United to pay bumped off customers up to US$10,000
It will also reduce overbooking, refrain from calling in law enforcement officers unless safety and security are at risk
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Atlanta
UNITED Continental Holdings Inc will offer as much as US$10,000 to passengers who voluntarily give up their seats on oversold flights, one of 10 changes that the airline is adopting after a customer was dragged off a plane by security officers.
The carrier will also reduce the overbooking of flights and refrain from calling in law enforcement officials unless safety and security are at risk, according to a company statement on Thursday. United issued the changes more than two weeks after the forcible removal of David Dao, a 69-year-old passenger who refused to surrender his seat, by Chicago Department of Aviation officials.
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