United to pay bumped off customers up to US$10,000
It will also reduce overbooking, refrain from calling in law enforcement officers unless safety and security are at risk
Atlanta
UNITED Continental Holdings Inc will offer as much as US$10,000 to passengers who voluntarily give up their seats on oversold flights, one of 10 changes that the airline is adopting after a customer was dragged off a plane by security officers.
The carrier will also reduce the overbooking of flights and refrain from calling in law enforcement officials unless safety and security are at risk, according to a company statement on Thursday. United issued the changes more than two weeks after the forcible removal of David Dao, a 69-year-old passenger who refused to surrender his seat, by Chicago Department of Aviation officials.
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