The Business Times
TOPLINE
·
SUBSCRIBERS

UOI bets on hybrid insurance model as customers seek both digital ease and human touch

It also offers specialised products that meet specific consumer needs, such as Singapore’s first dedicate cruise insurance

Summarise
Ranamita Chakraborty

Ranamita Chakraborty

Published Mon, Jan 12, 2026 · 07:00 AM
阅读简体中文版 (beta)
    • Andrew Lim, CEO of UOI, says: “At the end of the day, customers want speed, transparency and convenience. At the same time, they want empathy, guidance (and) to know that the advice that they get (can be trusted). So we try to balance these two requirements.”
    • Andrew Lim, CEO of UOI, says: “At the end of the day, customers want speed, transparency and convenience. At the same time, they want empathy, guidance (and) to know that the advice that they get (can be trusted). So we try to balance these two requirements.” PHOTO: UOI

    [SINGAPORE] Even as insurance processes become increasingly digitalised, boosting speed and convenience, customers still crave the human touch when it comes to their purchasing decisions.

    This is why United Overseas Insurance (UOI) chief executive officer Andrew Lim champions a hybrid experience that combines the convenience of technology with the personal connection many still value.

    UOI, a direct general insurer, is the only general insurer listed on the Singapore Exchange. UOB holds a 58.39 per cent stake in the company.

    Decoding Asia newsletter: your guide to navigating Asia in a new global order. Sign up here to get Decoding Asia newsletter. Delivered to your inbox. Free.

    United Overseas InsuranceInsurance

    Copyright SPH Media. All rights reserved.

    Reuse this contentFeedback
    Latest T-bills Treasury Bills Results & Interest NewsLatest SSB Singapore Savings Bonds NewsLatest COE Certificate of Entitlement News
    Latest Johor-Singapore SEZ NewsLatest BTO Build To Order & Sales of Balance NewsLatest STI Straits Times Index NewsLatest SGX Dividends, Share Price NewsLatest Bonds Market NewsLatest Singapore Stocks To Buy NewsLatest Singapore Economy News
    View More