Fitness First's gung-ho CEO tells LEE U-WEN customer service is key in health clubs
Mon, May 19, 2014 - 6:00 AM
Mr Cosslett: 'The daily rate of joining our system of clubs in Singapore is the price of a cup of coffee. I don't see any problem in people buying a cup of coffee every day, so it depends on what you value in your life . . . Don't buy that extra caffeine. Get a gym membership instead.'
FROM leading the world's biggest hotel company to being the current boss of one of the world's largest health club operators, Andy Cosslett knows more than a thing or two about what makes the hospitality and fitness industries tick.
What the 59-year-old wants to do now, as CEO of UK-based...