At a glance: Food delivery fees and support while dining out is banned

FOOD establishments will have to rely on food delivery platforms again, with dining out in restaurants banned until June 13 as part of stricter measures to curb the spread of Covid-19.

Enterprise Singapore has re-introduced the Food Delivery Booster Package, under which it will cover five percentage points of the commission cost charged by food delivery platforms Deliveroo, foodpanda and GrabFood.

Some food delivery platforms are also making temporary changes to their fee structures. The Business Times rounds up the changes and what some of the players offer.

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Number of merchants: More than 200

Set-up time: Within two days

Registration fee: None

Commission: 15 per cent

Delivery fees for customers: From S$2.99

Rider strength: About 500

GrabFood

Number of merchants: More than 10,000, based on past news reports

Set-up time: Within three days for walk-in sign-ups; five days for online sign-ups

Registration fee: S$100 an outlet; S$300 an outlet using Grab's ordering device

Commission: 30 per cent

But from now till June 13, stall owners operating in hawker centres managed and regulated by the National Environment Agency will have full commission rebate on all orders.

For non-hawkers that experience an increase in delivery orders during the period, GrabFood will offer a 50 per cent commission rebate on additional orders, as compared to their current level of sales or previous month's sales.

Delivery fees for customers: Varies by distance

Rider strength: More than 13,000 (in 2019)

Deliveroo

Number of merchants: About 7,000, based on past news reports

Set-up time: Within seven days

Registration fee: Up to S$360, depending on exclusivity and length of contract, according to The Straits Times

Commission: Undisclosed; 25 to 30 per cent according to merchants

Delivery fees for customers: Varies by distance

For this period, customers will receive 20 per cent off orders above S$20 (capped at S$5) from over 300 new-to-Deliveroo restaurants, among other deals, Deliveroo said on May 24.

And from June 7, customers will receive 15 per cent off orders above S$18 (capped at S$3) from more than 2,000 participating restaurants. 

Finally, new subscribers to Deliveroo Plus, which offers users free delivery on orders of at least S$18, will get to trial the service for free for one month. 

Rider strength: 9,000

foodpanda

Number of merchants: More than 16,000

Set-up time: Three to five days

Registration fee: One-time S$100 setup fee, S$10 monthly data charge for sim card

Commission: 30 to 35 per cent, based on past news reports

But from now till June 13, foodpanda will waive commission on delivery orders for hawkers operating in centres managed and regulated by the National Environment Agency. 

The platform will also waive the setup fee for new merchants, and is offering free product photoshoots for new and existing merchants. 

From May 24 till further notice, merchants can also opt to have commission waived on pick-up orders, or pass the savings on to customers in the form of 20 per cent off all pick-up orders (this is up from the current 15 per cent). 

Finally, businesses using pandago, foodpanda's on-demand delivery service, will receive 10 per cent off the delivery fee. This is from May 22 to June 15. pandago can be used to deliver various types of items, including food. 

Delivery fees for customers: Varies by distance

But from now till further notice, foodpanda will offer free delivery for hawker centre orders with a minimum order value of S$35.

Rider strength: More than 10,000

WhyQ

Number of merchants: About 3,500

Set-up time: Within a day

Registration fee: None

Commission: None

WhyQ is also launching a new free-to-download app for hawkers to set up their own online store, with their own custom link and branding. 

Delivery fees for customers: S$1.50

Rider strength: 2,000

Shop On Pickupp

Number of merchants: Over 200

Set-up time: Within three days

Registration fee: None

Commission: Case by case basis, can be as low as 5 to 10 per cent

Delivery fees for customers: Up to S$7.90

Rider strength: Over 20,000 delivery agents

– Additional reporting by Claudia Chong

READ MORE:

• F&B firms welcome delivery cost offsets, but seek more substantial rental, labour support

• Food delivery players tweak fees as F&B merchants brace for impact of Covid-19 restrictions

• Restaurant, nightlife associations call for rental, food delivery commission relief