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Customer satisfaction declines for S'pore tourism and F&B sectors

Manpower-dependent subsectors such as restaurants and cafes suffer significant decrease in tourist satisfaction

Published Tue, Nov 25, 2014 · 09:50 PM
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Singapore

CUSTOMER satisfaction, especially among tourists, in Singapore's tourism and food & beverage (F&B) sectors fell from that a year ago.

Based on the results of the third-quarter Customer Satisfaction Index of Singapore (CSISG) for the two sectors, between 2013 and 2014, customer satisfaction for the…

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