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Customer satisfaction declines for S'pore tourism and F&B sectors

Manpower-dependent subsectors such as restaurants and cafes suffer significant decrease in tourist satisfaction


CUSTOMER satisfaction, especially among tourists, in Singapore's tourism and food & beverage (F&B) sectors fell from that a year ago.

Based on the results of the third-quarter Customer Satisfaction Index of Singapore (CSISG) for the two sectors, between 2013 and...