More satisfied customers in tourism and F&B sectors in Q3

Singapore

CUSTOMER satisfaction rose for the tourism and food-and-beverage (F&B) sectors in the third quarter, compared to a year ago, a study by the Singapore Management University (SMU) has found.

The tourism sector's score improvement came mainly from the hotels sub-sector, which gained 1.88 points to hit 74.4 points; this was driven mainly by higher perceived service and product quality.

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