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Six million shoppers a year expected to throng India's first Ikea store
IN a milestone that's been more than a decade in the making, India's first Ikea store will open on Thursday, bringing inexpensive Nordic-inspired furnishings and food to the world's fastest-growing middle class.
Ikea expects to welcome as many as six million visitors a year to its 13-acre complex in Hitec City, on the outskirts of Hyderabad, India's fourth-biggest city.
The 400,000-square-foot showroom contains some 7,500 products, of which about 1,000 will sell for less than 200 rupees (S$3.98) apiece. It's the first of 25 stores Ikea plans to open across the nation by 2025.
Ikea's launch comes at least 12 years after it started studying India, which is poised to overtake the US to become the world's second-largest middle-class market by 2022.
By then, sales of homewares and home furnishings will probably reach US$15.3 billion from US$12.9 billion last year, according to researcher Euromonitor International.
"Rising incomes and affluence make for an attractive market in India," said Sowmya Adiraju, a research analyst with Euromonitor in Bengaluru.
"Indian consumers are curious to see what Ikea has to offer and the retailer is well-positioned to meet this demand."
The world's biggest furniture retailer invested more than 10 billion rupees on its first foray in India.
It is counting on new customers in industrialising nations bolstering sales growth in the face of brand fatigue and increased competition from online retailers, such as Amazon.com and made.com, in established markets.
Ikea added no new outlets last year in Sweden, where domestic sales were flat.
An Ikea is slated to open in early 2019 in Mumbai, followed by stores in urban Bengaluru and metropolitan Delhi. Chennai, Kolkata, Ahmedabad, Surat and Pune are also targeted for stores.
Elsewhere in Asia, it plans to set up shop in the Philippines and Vietnam and open additional stores in Bangkok within the next few years.
"The pace of opening stores in India will intensify. Ikea has never failed. It's never closed a single store in its history," said Harminder Sahni, founder and managing director of consulting firm Wazir Advisors in Gurugram, near New Delhi.
He added that the 75-year-old Swedish company spent more than a decade researching the market to ensure its success in India.
Ikea's competitors in India include Godrej Group's Godrej Interio, Future Group's HomeTown, Nilkamal's @Home, and Durian Industries' namesake furniture business, along with "mom-and-pop" proprietors vying for an indoor furniture market predicted to expand about 8.8 per cent annually through 2022, according to Euromonitor.
While India offers faster growth than Singapore, Japan, South Korea and other developed markets in Asia, its market is constrained by high poverty levels, income inequality, and relatively low per-household expenditure on homewares and home furnishings, Euromonitor's Ms Adiraju said.
"Ikea is marketing its product offerings in India as being affordable, stylish and available for all," she said.
"This resonates closely with the demands of an average Indian consumer. Indians, although price-conscious, are quite aspirational."
If two-seat sofas costing as little as 5,990 rupees and 7,990-rupee double-bed frames are not enough to lure shoppers, the Hyderabad store features a 1,000-seat restaurant - one of the largest across Ikea's 400-strong global chain - that will serve a mix of Nordic and local dishes, including biryani for 99 rupees a plate.
Chicken and vegetarian meatballs, for 129 rupees a serve, will replace the traditional Swedish ones made with beef and pork.
Hyderabad resident B Sohini Singh said she is keen to try the meatballs between browsing for furniture that she plans to buy before her wedding next March.
"I'm waiting for Ikea to open," the 28-year-old filmmaker said. "It's just an hour from my home and it will be within my budget. The trigger is obviously price and, of course, the range."
Concerned that the absence of a strong do-it-yourself culture in India could impede acceptance of Ikea's traditional model of self-assembling furniture, Ikea partnered with local start-up, UrbanClap, and hired 150 staff to offer paid delivery and assembly options.
There are also plans to introduce an online store in conjunction with the opening of its Mumbai outlet in 2019.
Initially deterred by since-amended legislation that required foreign single-brand retailers to operate stores with a local partner, Ikea began construction on the Hyderabad complex about two years ago.
Its opening, originally set for July 19, was postponed by three weeks to give the store more time to "live up to its expected quality commitments towards customers and coworkers", according to a statement.
Some 950 people will be employed directly by Ikea in Hyderabad, with an additional 1,500 jobs created indirectly, a company spokesperson said.
Ikea said last December it plans to have 15,000 staff in India by 2025, half of whom will be women.
Recent recruits in Hyderabad include eight female forklift drivers and 100 young people from a government-backed programme supporting underprivileged women entering the workforce. BLOOMBERG