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Digital focus key in retail's recovery, adjustment to 'new normal'

Retailers need to future-proof their businesses to meet customers' new expectations as many have discovered the benefits of online shopping

For retailers with physical stores, key challenges in the new normal include controlling crowd levels, complying with safe management measures and keeping customers happy and safe.


SINGAPORE'S physical retail landscape is coming back to life as the shutters go up and consumers return to shopping malls in the second stage of the city state's phased reopening.

But while retailers are relieved at finally being able to resume "business as usual",...

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