Restrictive terms, poor outcomes hobble voucher scheme for tourism sector

Eligible adults turned off by need to top up cash for F&B and kids; Case also receiving complaints about bad form by participating merchants

Annabeth Leow

Published Thu, Apr 8, 2021 · 05:50 AM

Singapore Tourism Board

Singapore

FROM having to top-up additional cash to bad experiences, the SingapoRediscovers Vouchers (SRV) scheme is getting a bad rap - to the point where over 2 million eligible adults have still not redeemed their vouchers.

The scheme, which is overseen by the Singapore Tourism Board (STB), aims to boost local spending in the beleaguered tourism sector. Each adult citizen can redeem S$100 in voucher credits, which are to be spent on hotels, tours and attractions. A major gripe is that such outings are usually family affairs, which means a fair bit of money will have to be topped up for the kids.