SingPass, CorpPass down, users unable to log in

[SINGAPORE] SingPass and CorpPass authentication services were disrupted on Thursday and have been completely inaccessible from about 3pm.

Since 11am, users have been experiencing intermittent problems and slowness in logging into their SingPass and CorpPass accounts for accessing e-government services.

At 3pm, SingPass' website displayed the message: "We are currently experiencing high traffic to our site. Please try again later. We apologise for any inconvenience caused. Thank you for your patience and understanding."

The message has since changed to: "System maintenance in progress. SingPass is temporarily unavailable due to a technical glitch. We are working to restore the service within the next two hours. We apologise for any inconvenience caused, and thank you for your patience."

A similar message appeared on CorpPass' website: "CorpPass is temporarily unavailable due to a technical glitch. We are working to restore the service within next two hours. We apologise for any inconvenience caused, and thank you for your patience."

Set up in 2003 for Singapore residents to access e-government services, SingPass has more than 3.3 million registered users and supports 57 million e-government transactions.

CorpPass, rolled out in September 2016, is meant for businesses to transact online with the Government so they need not use individuals' SingPass accounts to do so.

Some encountered error messages as early as 11am.

Technical coordinator Zhang JayKay, 29, said he was not able to access his Central Provident Fund (CPF) account since 11am. "I kept getting an error page. I thought it was my network but every other website is working properly," he told The Straits Times.

Office manager Anna Alias, 34, said CorpPass has not been working since lunch time. "Once, I had a successful log-in but no one-time password was sent to my mobile phone," said Ms Alias, who uses CorpPass regularly to file CPF contributions for staff and apply for Productivity and Innovation Credit (PIC) claims.

The disruption comes a week after a nearly two-hour-long outage last Friday (Feb 2) on the critical cashless services provided by Nets.

THE STRAITS TIMES