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Sustainable growth roadmap launched for hotel industry

Marina Bay Sands uses demand forecasting and data triangulation to improve the check-in process, luggage delivery and its housekeeping services. This has allowed it to improve manpower productivity by 15%.


A TRANSFORMATION roadmap has been launched to help the hotel industry position itself for sustainable growth at a time when it is battling a competitive operating environment and manpower constraints.

The four key pillars of the map are to build manpower-lean business...

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