Customer Satisfaction Index of Singapore

THE Customer Satisfaction Index of Singapore (CSISG) is an annual benchmark of customer satisfaction, covering nine key economic sectors in Singapore. Produced by the Institute of Service Excellence at the Singapore Management University (ISES), CSISG measures customers' cumulative satisfaction with companies.

The index is released every quarter, covering up to three industry sectors each time. The latest Q2, 2015 index that was unveiled last month covered the results for air transport, land transport, logistics, public education, and private education sectors.

The scores are generated based on survey data collected from end-users after consumption of products and services. According to ISES, the index complements production-based economic measures such as GDP by providing an assessment from the buyers' point of view.