Patrons happier with F&B sector
However, the tourism sector, which covers hotels, attractions and travel agencies, sees little improvement in customer satisfaction.
Add BT as a preferred sourceTHE good news is that customer satisfaction with Singapore's food and beverage (F&B) sector, which includes restaurants and cafes here, has improved significantly over the past year, though experts say that more can be done to better it.
However, when it comes to the nationally important tourism sector, which covers hotels, attractions and travel agencies, the performance was generally unchanged over the past year.
These findings are the highlights of the Customer Satisfaction Index of Singapore (CSISG) for the third quarter of 2015 which looked at the F&B and tourism sectors. The index is produced by the Institute of Service Excellence (ISES) at Singapore Management University and looks at different sectors every quarter.
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