AT&T grapples with wireless service disruption across US
AT&T is responding to widespread disruptions to its mobile service across the United States that had tens of thousands of customers complaining that they couldn’t make or receive calls.
“Some of our customers are experiencing wireless service interruptions this morning. We are working urgently to restore service to them. We encourage the use of Wi-Fi calling until service is restored,” AT&T spokesman Jim Greer said in a statement on Thursday (Feb 22).
Wireless phone service customers from multiple carriers started reporting problems in the early hours of the New York morning.
Complaints of disruptions have continued to rise, with AT&T leading the pack with more than 70,000 reports of problems on service-tracking website Downdetector. AT&T shares were down as much as 3.8 per cent.
The outage is aready upending communications with emergency responders in major cities. San Francisco’s fire department made a plea on social media for AT&T customers to use landlines to call 911 for emergencies.
Police at the University of Texas made a similar ask. Local media in Atlanta reported that police were having trouble using city phones early on Thursday, although 911 services remained operational.
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Earlier this week, Atlanta’s police department had also reported difficulties with its 911 system due to an “AT&T technical issue, impacting cities within the southeast region.” It was unclear whether Thursday’s outage was related.
It also wasn’t immediately clear how many wireless customers were affected by AT&T’s outage. Downdetector’s estimates represent reports submitted to the website, so the total number of customers affected is likely higher than the 71,000 reported on the site.
A&T outages were reported from cities including New York, Houston, Atlanta, Miami, Chicago and Dallas. Customer service representatives for the company said on X that they had confirmed “an active nationwide outage.” The cause of the hours-long disruption is not yet clear.
T-Mobile US said in a statement that its network was operating normally and that the rise on Downdetector was “likely reflecting challenges our customers were having attempting to connect to users on other networks.” Verizon Communications also said its network was operating normally.
Employees sporting blue and white corporate badges streamed into AT&T’s headquarters in Dallas Thursday morning.
Company security asked a Bloomberg reporter to wait in the lobby, where some staff could be heard discussing the outage and speculating on potential causes.
It wouldn’t be the first time that AT&T has suffered a widespread outage. In 2008, the company dealt with an extensive wireless Internet failure in the US Northeast. In that incident, a glitch in the way the company’s network was routing traffic was identified as the culprit and the service failure was relatively short-lived.
In 2020, AT&T Internet and phone service was knocked out in Nashville by an explosion in the city’s downtown area. BLOOMBERG
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