Give frontline officers the power to decide: Chee
Internal auditors must also give feedback on rule tweaks that would allow such flexibility, says Chee Hong Tat
Singapore
FRONTLINE public officers should be empowered to make quick decisions on the ground to respond to urgent situations without having to seek approval from the designated authority, said Senior Minister of State for Trade and Industry Chee Hong Tat on Thursday.
This is because in general, these officers "are often in a better position to make judgment calls than someone sitting in Ministry HQ", said Mr Chee, who was speaking at the 7th Public Sector Internal Audit Conference at Marina Bay Sands.
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