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Highest customer satisfaction levels recorded in 2016
Increase driven by better performance in finance & insurance and healthcare sectors
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Claudia Chong
Published Wed, Mar 29, 2017 · 09:50 PM
Singapore
SINGAPORE registered its highest recorded customer satisfaction level last year at 71.8 points, up 1.69 points from a year ago.
The uptick was driven by improvements in the finance & insurance and healthcare sectors, said the Institute of Service Excellence (ISE) on Wednesday as it released its Customer Satisfaction Index of Singapore (CSISG).
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