Patient satisfaction up in 2015, says MOH

Singapore

SATISFACTION with public healthcare institutions (HCIs) rose in 2015, with 85.9 per cent of patients and caregivers saying that service was either good or excellent, up from 79.1 per cent in 2014, according to the Ministry of Health (MOH).

According to its annual Patient Satisfaction Survey (PSS) that was released on Monday, 83.8 per cent received better service than they had expected, up from 80.6 per cent the previous year. The proportion of respondents who would recommend public HCIs to others also increased to 84.9 per cent, up from 82.4 per cent previously.