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How to show appreciation, even if you are the office Grinch

A word of thanks for putting in extra effort or a job well done can go a long way to make someone's day


AN older business owner once pulled me aside to express her bewilderment that young people apparently all want a pat on the back for doing a good job at work.

"But isn't that what they are hired for?" she asked me, baffled.

I am no spokesperson for Millennials out there, but I...

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