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A disruptive break-up

Fourth telco Circles sets itself apart by daring to adopt a truly customer-centric approach

Published Fri, Nov 10, 2017 · 09:50 PM
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I DIDN'T even call to break it off. I just upped and left, leaving my new beau to explain why I was leaving my ex.

My ex-telco, that is.

After over 10 years together - a long, monogamous relationship - I recently split up with my mobile service provider (one of the "big three"). Just when I was planning to re-contract my line for another 24 months, I noticed my latest bill was slightly more pricey than usual - even though my usage had stayed the same. After scrutinising the bill and reading some fine print, I realised what had happened.

Every month, I pay a little extra for an added 1GB of data. In my latest bill, however, I had been charged an additional S$5. The re…

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