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Starbucks eyes booze, food and technology to boost US growth
[SEATTLE] Starbucks Corp, aiming to give cooling US traffic a jolt, on Thursday announced it will add beer, wine, and evening snacks to thousands of domestic cafes, widen lunch offerings and roll out mobile ordering.
Such efforts are part of the world's biggest coffee chain's plan to broaden its appeal as a destination with consumers who are spending more time shopping online rather than in malls and Main Street stores.
The company, which is hosting its biennial investor meeting in Seattle, said it would lay out its five-year plans to double US food revenue to over US$4 billion by expanding food choices, particularly during lunch hours.
Starbuck plans to reap about US$1 billion in new sales from the addition of evening menus, including beer, wine and food, at nearly 3,000 of its 11,900 cafes in the United States.
The company also will detail the launch of a new mobile ordering and payment system that it says will make getting a coffee fix even more convenient. That same technology will underpin deliveries in select US markets next year.
Starbucks' US-dominated Americas unit had a traffic gain of 1 per cent in the latest quarter, versus the 5 per cent jump in the year-earlier period. An increase in sales of food, such as croissants and breakfast sandwiches, has helped offset slowing traffic in the last three quarters.
Chief Executive Howard Schultz in January warned that a"seismic" shift to online shopping was taking a bite out of holiday traffic to many US brick-and-mortar stores.
That, executives said, contributed to a moderate slowdown in traffic in December 2013.
Starbucks chief operating officer Troy Alstead declined to comment on traffic trends in the current holiday quarter.
Some experts said the trend may be intensifying, pointing to the over 6 per cent drop in spending at US stores over the important Thanksgiving weekend.
Traffic softened earlier this year than last and the weakness is expected to continue through the holiday season, said Steven Barr, who leads PwC's U.S. retail and consumer practice. "There are clearly fewer people out," Mr Barr said.
Starbucks growth goals aren't focused only on the United States, however, it also will announce plans to double its China cafe count to 3,000 by 2019.