Banks take steps to deliver inclusive service
They are training customer-facing staff on how to help customers with disabilities and making their branches more accessible.
Singapore
SINGAPORE banks are training their front-line staff to better serve bank customers with disabilities amid growing awareness of the daily difficulties they face.
"Many of us take for granted being able to walk into a bank to attend to our banking needs," said Janet Young, head of group channels and digitalisation at United Overseas Bank (UOB).
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