Travellers lose ultra-cheap first-class tickets after ANA about-face

ANA Holdings is cancelling flight tickets that were sold at bargain-basement prices last week following a currency conversion error on its Vietnam website.  

“For the flights which were erroneously processed, ANA will cancel and fully refund all itineraries,” the Japanese airline said in a statement on Tuesday (Apr 25). Eagle-eyed travellers had snapped up US$10,000 business-class tickets for just a few hundred dollars after the currency conversion blunder.  

ANA last week said it will honour the tickets for those people who saw the mistake and jumped on its website quickly to book and pay (the glitch was circulating widely on some social media platforms).

“ANA will notify each customer affected by the error. We sincerely apologise for the inconvenience, and appreciate your cooperation in communicating with us,” the airline said yesterday.

ANA said the currency conversion error was related to a technical issue in a fare quote system provided by Amadeus IT Group. 

Representatives for Amadeus in Japan did not immediately respond to a request for comment. 

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Travellers pounce on airline blunder to buy US$10,000 Asia-US business class tickets at bargain prices

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“We truly regret that this issue occurred,” the airline said. BLOOMBERG