THINKING ALOUD
AI relationships, no. AI relationship managers, yes
If you have less than a million dollars in liquid assets, you might be offloaded onto a chatbot. That day cannot come soon enough
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AS A happily married – if frequently exasperated – woman, I hadn’t expected to have the “It’s not you, it’s me” conversation with a man last week.
But there I was, trapped in a doomed phone call with the latest relationship manager to be saddled with my plodding mass-affluent bank account.
As he tried to cajole me into meeting in person, I wondered what he would attempt to sell me this time. An equity-linked note product? A unit trust with an upfront sales charge? An investment-linked insurance policy with hefty premium payments?
