AI’s next smart move might be scrapping the chatbot
Conversational artificial intelligence simply introduces too much risk and unpredictability
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FOR three years, chatbots have been the face of generative artificial intelligence (AI).
Type anything in them to get a personalised response, which morphs into a seemingly magical dialogue with a machine.
While that conversational interface may seem the best way to harness large language models, some companies are starting to ditch chatbots, worried about liability and loss of control.
