Building inclusive smart nations in the digital age
Having a user-friendly platform with a positive user experience is the foundation for encouraging citizens to actively participate in the digital ecosystem
THE concept of the Smart Nation has captivated governments worldwide. The promise of streamlined services, optimised resource allocation, and a more informed citizenry holds undeniable appeal. Among countries at the forefront of this movement is Singapore, recently ranked the smartest city in Asia in the 2024 Smart City Index. The country’s rise as a Smart Nation leader offers valuable insights for governments worldwide.
At the same time, beneath the veneer of success lies a critical question. Can a Smart Nation truly be smart if it leaves a segment of its population behind? If not, what is being done to ensure that their needs will also be taken care of?
Singapore’s story serves as a valuable case study. While the nation boasts impressive strides, a closer examination reveals the complexities of building an inclusive Smart Nation ecosystem, potential challenges of a mobile-first approach, and the importance of context when adopting best practices.
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