From cleaning floors to driving portfolio value: How AI will disrupt facility management

[SINGAPORE] For years, the shift from task-based contracts to performance-linked models has been held back in facility management (FM) by one persistent problem: how to measure outcomes fairly.

What counts as an “urgent” incident varies across industries, thresholds for downtime differ, and customer satisfaction is hard to quantify. Building owners worry that outcomes cannot be measured consistently, while operators struggle with fragmented data streams that are difficult to synthesise into clear actions for asset owners. 

The result is that most contracts still resemble old-style service agreements, pegged to manpower counts and prescriptive task lists.