From cleaning floors to driving portfolio value: How AI will disrupt facility management
Artificial intelligence may prove the decisive factor in nudging building owners in Singapore to finally embrace outcome-based contracts
Add BT as a preferred source
[SINGAPORE] For years, the shift from task-based contracts to performance-linked models has been held back in facility management (FM) by one persistent problem: how to measure outcomes fairly.
What counts as an “urgent” incident varies across industries, thresholds for downtime differ, and customer satisfaction is hard to quantify. Building owners worry that outcomes cannot be measured consistently, while operators struggle with fragmented data streams that are difficult to synthesise into clear actions for asset owners.
The result is that most contracts still resemble old-style service agreements, pegged to manpower counts and prescriptive task lists.
TRENDING NOW
A ‘shadow bank’ hiding in Singapore’s Little India casts light on financial services gap
UOB CEO’s youngest child Grant Wee turns burnout into a wellness business
Can Seatrium build on its robust H1 earnings? UOBKH and DBS analysts have divided views
Yeoh Pei Xien: YTL’s third-gen scion with a pastor’s heart
