Doing business in China: Politics is still in command
PEOPLE love quotes, especially inspirational ones. Chairman Mao Zedong's words, "The Chinese people have stood up", spoken in 1949 after the communist triumph in the civil war, still resonates among many, even if they don't remember exactly where and when the words were spoken.
So popular are sayings that America's Chinese restaurants serve "fortune cookies", each with words of Oriental wisdom printed on a tiny slip of paper hidden inside the cookie. These are one-liners, often humorous, such as "Confucius say, 'Man who jumps off Empire State Building is leaping to a conclusion'."
Such is the demand for quotations that there are websites that provide quotes for all occasions, from Confucius and Abraham Lincoln to, not surprisingly, the Dalai Lama.
Some of the 82-year-old Tibetan monk's aphorisms sound like candidates for fortune cookies, such as "In order to carry a positive action, we must develop here a positive vision".
Companies, too, seek quotes to burnish their image and to sell their products. On Feb 5, Mercedes Benz posted an advertisement on Instagram with the quote: "Look at situations from all angles, and you will become more open."
Below a picture of a white Mercedes Benz on a beach was the line, "Start your week with a fresh perspective on life from the Dalai Lama".
The quotation, an injunction to study situations carefully before taking action, was innocuous. But the mere mention of the Dalai Lama triggered a firestorm among Chinese people, who view him as a pro-independence Tibet "separatist" rather than a thinker who is the fount of wisdom.
The next day, Mercedes-Benz issued an abject apology, saying that its post had contained an "extremely wrong message".
"We will promptly take steps to deepen our understanding of Chinese culture and values," the apology said, "to help standardise our actions to ensure this sort of issue doesn't happen again".
On Feb 9, the People's Daily online published a commentary that called Mercedes-Benz an "enemy of the Chinese people".
"Holding the smelly feet of the Dalai Lama makes you the enemy of the Chinese people," the editorial writer wrote.
Daimler isn't the only foreign company to get into political trouble in China in recent weeks. Last month, Delta Air Lines, Spanish apparel maker Zara and Marriott International all had to apologise. They had listed Hong Kong and Taiwan as countries. Taiwan is self-ruled, albeit claimed by China as a province, and Hong Kong is definitely part of China.
BASIC MARKET RESEARCH
It seems that these foreign companies neglected to do basic market research. Where Daimler was concerned, the company evidently had no idea that the Dalai Lama, while highly respected outside of China, is likened to the devil in China. The company no doubt thought that it was quoting a revered figure whose image would help sales in China. It had no idea that it would have the very opposite effect.
But the fact that potential Chinese buyers of the Mercedes Benz reacted so emotionally to the name of the Dalai Lama - not to the content of what he said - shows how difficult it is to do business in China, and how business and politics cannot be separated, because to the Communist Party, everything is political.
It is true that when convenient, China says it separates politics and economics but, as Mao used to say, they need to put politics in command.
This is not a new strategy. Last year, China imposed economic sanctions on South Korea in an attempt to pressure it not to install the Thaad anti-missile system, which China saw as a threat to its own security.
Five years ago, at the height of a territorial dispute, anti-Japanese riots broke out across China and cars were overturned on the streets and burned. China suspended exports of rare earth to Japan - another sign that in economic dealings, ultimately politics is in control.
For a while, Japanese companies signalled that they could not do business under such conditions. Some diverted investments to Southeast Asia. But ultimately, the attraction of the Chinese market was such that most Japanese companies realised they couldn't just up stakes and leave. And the Chinese know this too.
The People's Daily commentary on Mercedes says it all: "To do business in China, don't be an enemy of the Chinese people." Foreign companies that want to do business have little choice but to be sensitive to China's political sensitivities. To prevent themselves from being labelled enemies of the Chinese people, these companies must constantly update themselves on China's current list of enemies and act accordingly.
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