How Covid-19 is inspiring the hospitality sector to raise the bar
The pandemic is providing the service industry with an opportunity to return to its roots - customer service, product quality, and good team management.
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THE world certainly feels odd right now. Everyone's plans are no longer existent, from weddings to staycations to overseas holidays. Even though we can go get our haircuts and slowly return to our work lives, staying home still seems like the safest option. Our dependency on technology seems to be the only tool that keeps us all connected, to the point where we wonder if technology will take over the world to keep viruses at bay.
It makes leaders wonder: how will their business emerge from this uncertainty?
When I think back to my previous experiences - from leading teams out of 9/11 in New York and the severe acute respiratory syndrome (Sars) outbreak in Hong Kong - I have learnt that there is always light at the end of the tunnel. We may lose our sense of normalcy, but we find something new that carries us forward.
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