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SGX should be more proactive in its response to feedback

Published Mon, Dec 15, 2014 · 09:50 PM
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I CANNOT agree more with Waleed A Hanafi's comments in his letter "SGX website suffers from information gaps" (BT, Dec 11) and Cai Haoxiang's article "SGX fixing revamped website after complaints" (BT, March 27), in which the deficiencies and difficulties of Singapore Exchange's new website were well expanded upon.

In particular, the new format of the company disclosures page is very confusing - even for experienced investors. Where previously the names of companies or trusts were all listed clearly, allowing us to quickly identify the announcements we were searching for, now company names are listed only by their "managers". These "managers" can often be very different from the company or trusts they manage.

For example, the First Reit company announcement is listed under "Company Name: Bowsprit Capital Corporation", alongside "Security Name: Multiple". Neither name means anything to an ordinary investor when we have always only known the company name to be First Reit. Thus company announcements can easily be missed, and finding them now requires unnecessary research and time-consuming scrutiny of each title in the list.

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