Critical organisational shifts Asian companies must address

WHEN DBS bank was thinking about how to develop itself as an organisation, it knew it had to embrace change – but it also wanted to empower its employees.

“We went to our employees and asked them what they needed to take the organisation forward,” says Lee Yan Hong, managing director and head of group human resources at DBS in Singapore.

The answers were clear: employees wanted to be able to share information across teams, leverage digital technology for their clients, and work in a psychologically safe environment.