Future-proof insurance
Digital transformation will be key for AIA to achieve new growth milestones and raise its game in customer service.
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AIA Group chief executive Lee Yuan Siong joined the insurer in March 2020, when news of the Covid-19 outbreak was gathering steam and the deepening devastation seemed unending.
Yet the health crisis and the central role insurance would play in helping individuals and families ride through the pandemic seemed a pointed reminder of just why he chose the field of insurance for his life's work - and it has been an impressive journey to date.
Says Mr Lee: "Insurance is really about helping people. There is no other industry where if something happens to a family the company steps in.
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