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Making service great again

SOS signals have shot up from the F&B sector over severe staff shortages. Though painful in the short term, automation and a clear career path to the top might just be what the industry must swallow to put away this manpower pickle for good.

Rachel Genevieve Chia
Published Fri, Sep 16, 2022 · 03:00 PM

IF THE coffee you’re drinking while reading this costs more than it did last year, it’s not just record inflation.

It’s also because no one wanted to serve it to you.

The recent F&B service staff exodus, salary hikes and tighter foreign labour supply have coalesced into a manpower black hole that threatens to swallow up hundreds of Singapore eateries, and severely curb the expansion plans of hundreds more.

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