I’ll have my bots call your bots

[SINGAPORE] I do not know if Citigroup chief executive officer Jane Fraser has ever renovated her bathrooms at home, but if she has, she ought to be utterly unsurprised by the payment transfer blunders at the bank which have recently come to light.

Whether it’s making sure the right funds reach the right account, or the right fixtures adorn the right bathrooms, there is nothing like an undertaking involving multiple distracted parties and various moving parts to expose the full extent of human fallibility, I’ve learnt.

I also learnt the value of stoicism, as my two-bathroom overhaul – originally projected to run six weeks – entered its eighth week last month. Alas, Seneca only gets you so far in a renovation project that has degenerated into a tragicomedy of errors.