The Business Times
business-time-50
HOCK LOCK SIEW
·
SUBSCRIBERS

Knock down online language barriers to boost social inclusion

google-preferred-sourceAdd BT as a preferred source
Yong Jun Yuan

Yong Jun Yuan

Published Tue, Jan 3, 2023 · 05:50 AM
    • Until companies and organisations offer more linguistic options, a segment of Singapore’s population must continue to accept a world that has moved beyond their linguistic reach.
    • Until companies and organisations offer more linguistic options, a segment of Singapore’s population must continue to accept a world that has moved beyond their linguistic reach. PHOTO: BT FILE

    WHENEVER I come to the office, I like to check in with the lady who tidies our office.

    Aside from office gossip (you will not believe who contracted Covid-19 this time), a common gripe crops up frequently in our conversations: language barriers for financial and other basic services.

    While she does not have any issues using her iPhone in Chinese, many of the companies and organisations she engages with have apps or websites only in English. From DBS’ Digibank app to NTUC’s website and the Health Promotion Board’s Healthy 365 app, local apps and websites are a pain to navigate.

    ESGHock Lock SiewSpotlight

    TRENDING NOW

    The site in Peck Hay Road can yield about 315 private homes, according to URA.

    CDL, Hong Realty trump 3 other bidders with S$542.4 million offer at S$1,865 psf ppr for Peck Hay plot

    Siranudh Scott had caused an internet sensation with a video accusing his brother of allegedly abusing him during his childhood years.

    ‘I felt like dying’: Thai Singha beer scion speaks up after disclosure of alleged sexual abuse

    Source of wealth establishment processes are typically the most time-intensive elements in onboarding ultra-high-net-worth clients.

    Battle for Asia’s ultra-rich: ‘Singapore can’t afford to keep losing clients to Dubai, Hong Kong’

    Evergrande’s liquidators have claimed “negligence” and “misrepresentation” in the auditing work done by PwC’s mainland and Hong Kong affiliates.

    Evergrande’s liquidation prompts some PwC partners to shield assets, contemplate divorce

    Latest T-bills Treasury Bills Results & Interest NewsLatest SSB Singapore Savings Bonds NewsLatest COE Certificate of Entitlement News
    Latest Johor-Singapore SEZ NewsLatest BTO Build To Order & Sales of Balance NewsLatest STI Straits Times Index NewsLatest SGX Dividends, Share Price NewsLatest Bonds Market NewsLatest Singapore Stocks To Buy NewsLatest Singapore Economy News
    View More