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The lucrative business of airline loyalty schemes

Air miles and frequent-flyer programmes drive enormous profits but risk becoming victims of their own success

    • Amid concerns that the balance of power has shifted too far towards the frequent flyer, some airlines – including British Airways – have introduced changes to make it more difficult to reach their elite frequent-flyer tiers.
    • Amid concerns that the balance of power has shifted too far towards the frequent flyer, some airlines – including British Airways – have introduced changes to make it more difficult to reach their elite frequent-flyer tiers. PHOTO: REUTERS
    Published Sat, Feb 1, 2025 · 05:00 AM

    MATT Jones is no ordinary frequent flyer.

    When the former chartered accountant flew from London to Cape Town this winter, he skipped the direct overnight flights linking the two cities.

    Instead, he set off on a voyage of five flights on four airlines, hopping from London to Oslo and then on to Zurich, Johannesburg and Windhoek, in Namibia. He finally reached his destination after more than four days of travelling.

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