MAS consultations turn spotlight on prospecting and marketing activities of banks and insurers
Financial institutions should take the opportunity to broadly review the manner in which they engage customers
Add BT as a preferred source
SOME months ago, I received a phone call from someone who said he was my new relationship manager at one of the local banks. It was past dinner time, and the connection was rather poor.
Being wary of scammers, I just listened to what the caller had to say and made non-committal noises whenever he asked a question.
After the call ended, I was about 80 per cent certain he was who he had claimed to be. But I wondered why on earth the bank thought it was a good idea to allow its employees to bother customers on their mobile phones so late in the evening.
TRENDING NOW
Singapore developer in limbo after Timor-Leste’s shock scrapping of major township project
On the board but frozen out: The Taib family feud tearing Sarawak construction giant apart
US-China summit: Trump sees ‘better’ ties, Xi warns over Taiwan, as talks conclude
That ‘cheap’ Malaysia condo could cost Singapore buyers far more than they think
