The Business Times
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THE BROAD VIEW

Teaching AI how people work is fraught with problems

Tacit knowledge is vital to many jobs

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Published Fri, Jun 26, 2026 · 01:13 PM
    • As machines learn more and more, how will that affect the way that people acquire, practise and pass on the expertise previously gleaned from experience?
    • As machines learn more and more, how will that affect the way that people acquire, practise and pass on the expertise previously gleaned from experience? IMAGE: PIXABAY

    ARTIFICIAL intelligence works best within companies when it knows the context in which it is operating.

    Some of that context is easy to codify upfront, in explicit rules and guidelines.

    Some of it can be captured by analysing raw data: Celonis, a German software firm, ingests information from enterprise systems to see how processes like invoices or procurement actually unfold within organisations.

    Artificial IntelligenceJobs and skillsBusiness management

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