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Why the next AI tech bottleneck is validation, not innovation 

As organisations join the AI race, internal misalignment is becoming one of the biggest roadblocks to deployment

    • A Zoox at Amazon's headquarters in Foster City, California.  The self-driving vehicles were recalled after a crash in Las Vegas exposed flaws in how the AI handled other drivers.
    • A Zoox at Amazon's headquarters in Foster City, California. The self-driving vehicles were recalled after a crash in Las Vegas exposed flaws in how the AI handled other drivers. PHOTO: REUTERS
    Published Sat, May 31, 2025 · 07:00 AM

    IT OFTEN begins with a brilliant idea – one that promises a step change in productivity and, in turn, competitive edge. A team builds a prototype using artificial intelligence (AI), early demonstrations look promising, and business leaders are keen to move fast. But then, momentum stalls.

    Governance teams raise red flags and product managers question whether the model is robust enough for external use. Meanwhile, engineers struggle to fully explain testing results to the rest of the team. The project doesn’t collapse – but it doesn’t launch either.

    These delays reveal a simple truth: building AI is no longer the hard part. Validating it is. As companies race to deploy AI, the real bottleneck isn’t innovation – it’s proof of value. Without rigorous and efficient testing, systems can’t earn trust or scale, ending up in an endless cycle of pilot phases.

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