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Behind the human error that crashed NETS

A notice that went up at Cold Storage Bugis Junction on Feb 2, during the nation-wide crash of the NETS system. Social media was awash with complaints from frustrated consumers.

"AN inadvertent human error during system maintenance" has been blamed for the nation-wide crash of the NETS system on Feb 2.

The widespread disruption that afternoon affected millions of users of the 30-year-old cashless payment scheme. Many angry customers took to social media to vent...

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