You are here

Customer experience above all else key to omnichannel selling

ADVANCEMENTS in technology are changing customer expectations - instant gratification, limitless options, ease of doing business; these have all changed the definition of customer service.

Deploying an omnichannel strategy is one of the more recent approaches to getting ahead of this...

BT is now on Telegram!

For daily updates on weekdays and specially selected content for the weekend. Subscribe to