The Business Times
SUBSCRIBERS

Customer service evolves through the generations

Providing options for clients, while working on changing their behaviour to adopt new processes, will ensure a smoother and seamless experience for companies.

Published Thu, Nov 30, 2017 · 09:50 PM
Share this article.

"I'm sorry you experienced this problem. Your feedback is greatly valued, and our customer service team will reach out to you in the next three working days."

This line will sound familiar to anyone who has had to deal …

BT is now on Telegram!

For daily updates on weekdays and specially selected content for the weekend. Subscribe to  t.me/BizTimes

Columns

SUPPORT SOUTH-EAST ASIA'S LEADING FINANCIAL DAILY

Get the latest coverage and full access to all BT premium content.

SUBSCRIBE NOW

Browse corporate subscription here