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Losing the art of human communication

The reliance on the Internet and the devices we use to access its capabilities is causing social and commercial problems.

NO ONE'S THERE: Commercially, there is distressing over-reliance on databases that leads to a decline in real experience and customer service. Most of the professions are guilty of this, parroting "solutions" that are often not relevant to their clients' needs and forgetting the basic principle of investigating actual circumstances before giving advice.

IN its simplest form, human communication is the act of imparting to or exchanging information with other human beings.

There are three parts to human communication - behaviour, speaking and writing - all of which are subject to interpretation by the receiving party. Successful...

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