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Minimarts 2.0: Updating a traditional business

Manual processes can be automated to gain business intelligence.

Key differentiating factor of minimarts compared to big brands is the emphasis on human relationships and familiarity with customers.

I WAS stuck on an hour-long bus ride in Shanghai two years ago during a tour with retailers from Singapore and decided to make better use of time. I logged on remotely into my store's inventory system to check on stock, realised it was low on Yeo's packet drinks and sent a purchase order to the...

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