The future of intelligent automation: making businesses more agile

WE are entering a new era of human-machine interface for repetitive and rote processes. More than ever, software tools are emerging as the "robots" for knowledge work and driving real impact. These enterprise robots may not resemble the automatons from your favourite sci-fi movie. However, a recent Cognizant study shows that when applied to automating core business processes, they can extend the productivity and problem-solving capabilities of human beings and improve business results.

Cognizant's research finds that humans are working smarter with sophisticated software to automate business tasks, generating rich process data that can drive meaningful insights, value and outcomes for…